Homebased Customer Service Jobs

 

 

Work From Home Customer Service Center

This is how it works. Imagine sitting at home, watching television and you see a commercial (or infomercial) for a product or service that interests you. You decide to call the 1-800 phone number and place an order. You speak with the operator and she takes your order and payment information. The operator bids you a good day and you hang-up the phone feeling satisfied about what you've just bought. All of this seems normal, but little did you know that the operator was a work at home agent who was sitting in her home office, reclining in her pj's, and sipping on a diet soda while waiting for the next call.

An independent agent, as they are often called, actually owns her own company, and is considered to be an independent contractor. These agents incorporate their companies and they pay their own taxes. Due to the outsourcing of customer service call center services, agents are contracted by a company that provides phone based customer service for multiple client companies. Most agents receive inbound calls, however, some call center companies hire agents for outbound calls and email correspondence. Independent agents can earn something in the range of $6 - $20 dollars per hour. Their typical earnings are more along the lines of $9 - $11 per hour depending on their overall performance. Keep in mind that these hourly earning are not reduced by the cost of gas, clothing and lunches, and there is no time spent commuting back and forth to work.

Many times, work from home call center agents are paid per minute of talk time or per call. Often, the may receive a sum such as .25 cents per minute plus extra for signing-up callers for additional items such as magazines and club memberships. Some companies also hire work from home call center agents as employees, rather than independent contractors, and pay them an hourly salary. These positions are generally referred to as telecommuting jobs.

Page copy protected against web site content infringement by Copyscape

Many of these work from home call center opportunities, as with others that are listed, require broadband (cable or DSL) internet connections and a dedicated, traditional, phone connection that does not utilize VoIP (voice over internet protocol) telephone technology such as Vonage. Their expectation is that each independent contractor has a telephone with a head set and a noise free environment in their home office or work space.

The following list of companies hire independent contractors or employees  as work at home call center agents. Each company has their own criteria for work from home agents and their methods and rates of payment vary as well.

Liveops

Liveops indenpendent agents take inbound calls for many of the popular infomercial products that you have probably seen on television. The schedule is very flexible because each work from home call center agent, sets his or her own schedule. Many of the client companies need agents to take calls 24hours a day. Agents are expected to be incorporated and pay their own taxes. Payment is made to the agent's company on the 1st and 16th of each month.


Arise


Arise certified professionals take inbound calls for many of the more traditional brick and mortar companies as well as other clients. In this case also, you are the owner of your own home-based business.

Other great work from home call center opportunities
1-800-Flowers Time Communications
Alpine Access Ver-A-Fast
Beyond Marketing Online VIP Desk
Cloud 10 Voice Log, LLC
Convergys West At Home Agents
Customer Loyalty Concepts Working Solutions
MicahTek Inc XAct TeleSolutions
Service 800 eCallogy (Utah only)